Help Line International is always open to get involved in any interesting timeshare related projects which require our local expertise.

At different times Russian market was attractive for different groups and serious players.

Some of them wanted to open up operations, others to invest into property.

Help Line International would put together a qualified analysis. We have highly qualified international lawers with the knowledge and understanding of timeshare, as well as bookkeepers, tax and real estate consultants.

We put together the projects for big timeshare group who want to open up timeshare operations in Russia, calculate the setting up costs according to the local prices & expenses, estimate the risks, offer variants of taxations and banking facilities thru our taxes experts and timeshare trained international Russian lawyers.

The most interesting and successful at the same time were the project  we did with the Royal Resorts Karma Group and another one with Holiday Club Finland.

With Royal Resorts Karma Group within a short period of less than a year we have recruited a strong Russian sales team, changed the paper work and restructured the follow up department to reduce the cancellation rate by 30%, introduced the drop sales procedure for the cancelling clients and got back 20% the cancelling deals, helped with the translation of the marketing materials, increased the awareness of the rental and real estate product to the tourist and real estate companies, and much more.

With Holiday Club Finland we totally prepared the opening the sales operations in Russian. In the beginning we organized the onsite sales to test the efficiency of sales with Russian clients. Then we provided the investment analysis. Underlined and helped to overcome the differences in marketing and sales techniques and much more.

We are proud that the first timeshare resort with its onsite sales operations in Russia was opened due to out contribution.

We also assisted the leading advertising and marketing companies like ABTV / Generator with local arrangements and also to choose the locations for shooting the films for the first timeshare resort and assist with our local expertise.

Being part of an organization can really give many benefits to its members but having said that if the organization is not recognizing a market or not foreseeing the problems which might develop to affect the other market one company should not give up and continue fighting its battle.

TATOC

We have worked very closely with TATOC for many years. They helped us with information, legal documentation and support protecting the rights of the members of different clubs our clients.

OTE

Help Line International has joined Organisation for Timeshare in Europe (now known as RDO) at a time of it's creation since we always believe that industry should unite to promote itself in public, protect its interests by lobbing the legislation all over Europe and withstand the timeshare fraud and bad practice.

Our membership last from 1999 till 2008.

We have actively participated in the work of OTE.

We have also strongly promoted OTE to Russian speakers and translated into Russian at our own expense and with the agreement with OTE and maintained the Russian website www.ote-info.ru  .

Later we turned that website into a timeshare educational project OTE (Общедоступная Таймшер Энциклопедия) General Timeshare Encyclopaedia powered by ourselves.

In early 2000 the Russia was flooded by timeshare resale crooks who claimed to be UK based companies, which was not true.

We estimate that just during their first year they picked up over 750.000 Euro from the victim clients. We were brave to stand up against the fraudulent activity of more then 10 crook companies.

We faced threats and danger to us personally and to the business operations.

We really needed the support from our European colleagues to stop these bad practise, which we really felt we could.

But unfortunately we did not get any support from OTE.

OTE has openly told us that this problem is not of their interest especially that they considered that Russia is not Europe disrespect that Russians were buying the European timeshare products.  

It’s was sad since later these resale schemes hit also the Europe.

We realised that we better rely on our direct contacts and business partners who are directly or indirectly involved with the Russian market then the organization which would not provide any support to its member.

We made our decision not to proceed with OTE since it could not give us what we needed.

ARDA

We joined ARDA in 2000 because we shared the ideas and goals with this association and thought to become a part of something big and important.

But then we found ourselves in the same organisation with a fraudulant Russian company with whom we would not want to be associated.

Of cause we would not blame ARDA since they could not know what is happening in a faraway country where they have only one other member, but for us there was unfortunately no other decision but to leave ARDA before the fraudulent company disappears with hundreds of thousands Euro of the victim clients which did happen two years later.

You can’t be a Timeshare Help Line and not offer the clients assistance with the resales, since the resale market is full of dangers and crooks and we do provide the sellers and buyers with our own services band assistance as well as we direct them to and assist them with dealing with the big Resale Groups.

Almost from the first day of our activity we were asked by some of our clients to assist them with the resales. Having taken these requests responsibly we started to monitor the resale market to find for our clients the agency where their chances to sell would be the highest and the sale would be the safest.

It’s a difficult task since the resale market is full of crooks as well as of the agencies that show a low result.

We worked closely and acted as the representative office on the territory of CIA for the following timeshare resale agencies:

• Travel and Leisure Advisory Services Ltd since 1996
• World Wide Timeshare Hypermarket from 2006 till 2012
• Timeshare-Magazin.Ru since 2003
• Timeshare Sales Ltd from 2007 till 2009
• Timeshare Resales  from till 2008
• Confused About Timeshare since 2016 till 2024 
• Timeshare Online since 2023

With each of them we act as an exclusive Russian speaking agent who would take over all the hassle of negotiations and correspondence with the Russian speaking clients. It is well known the language barrier can cause serious misunderstanding with the clients, since they are usually unaware of the escrow services, are confused how to transfer the membership to a buyer, very suspicious of signing the contract and giving away the certificate. On behalf of the resale agencies we:

ü  explain the resale procedure

ü  we help to choose the right agency for each specific timeshare

ü  we assist with filling the forms and listing the timeshare for the resales

ü  we translate and edit the personal impressions which the clients want to add to their online advert.

ü  we negotiate the deal whenever there is a buyer

ü  we follow up the deal from translating and explaining the contract till receiving of the funds

Being unsatisfied by the results of the International timeshare resales market, we have also created our own resale online resource. The same as our Help Line timeshare activity is unique our resale offer is also very unique. It’s not an agency and it’s operated by just one person.

www.Timeshare-Magazin.Ru which in Russian means TIMESHARE SHOP – is an online platform for advertising the timeshares for resales.

When comes the buyer interested in an online offer we put him in contact with the seller to discuss the timeshare and negotiate the deal.

Nobody would know the timeshare better than its owner. If both parties require the assistance in transferring the ownership or putting together a contract they can receive a FREE consultancy of our legal department how to do it or we can provide them with the assistance at a fixed fee.

When the timeshare owner can see the resort and buy what he sees from a reliable company it’s a key to have a happy timeshare owner, but choosing the onsite partner whose aim is to sell good product at a good price in a good manner is tuff. 

FLY-BUY DESTINATIONS WHERE WE HAVE SENT OUR COUPLES IN THE PAST and HIGHLIGHTED THE ONES WHERE WE STILL SEND FAMILIES ON FLY-BUYS: