Anybody can contact Help Line International, any owner or buyer of timeshare of any club resident of any state.
We are limited only to the Russian language. Our specialists speak Russian with the clients, thou they know quite well English, Spanish, Italian and other languages, which is important for the successful negotiations with the resorts and other organizations.
We can be contacted with any timeshare question or with any problem.
During the 20 years of practice we accumulated broad timeshare knowledge which helps us to solve any problem in timeshare.
Most of the timeshare consultancies we offer our clients free.
Our income comes from actual services and not from consultancies.
Our main income comes from the special salvage programs which we organize for the timeshare buyers of the rouge marketing companies. Another source of our income are the fees that we charge for checking the status of the membership or assistance in negotiating with the resorts and other timeshare companies.
We are also paid for the follow up service in timeshare resale or ownership transfer.
And of cause our travel club brings us money for arranging the timeshare holidays on behalf of different club members.
We follow the principles of transparency and openness.
The clients can always check and double-check in different sources all the information we provide them.
At any stage of our work (whether during issuing a certificate, or when we are reinstating them in a club, or listing the timeshare resale) our clients can independently check at what stage is their case.
It is possible to request our final or intermedium report.
We can even put together the documents in conflict situations or disputes regarding the inheritance or during the divorces.
You always have enough time to think over and discuss everything before making a decision.
Almost everywhere in Europe there is an obligatory 3 to 14 Day Cooling-Off Period when buying timeshare.
It protects the customers from hasty, inconsiderate timeshare purchase.
In Russia and CIA countries there are no such restrictions to the companies. In our company we have voluntarily decided to follow the 14 Day Cooling-Off period, to provide our clients with the comfort of making decision without any pressure.
We are also very often approached by the resorts’ developers, management and exchange companies with the different requests regarding the Russian speaking members.
The most common request is to contact the debtors for membership fees in order to avoid their expulsion from the club.
We also help clubs to find and contact the clients of the bankrupt or gone marketing companies so that the buyers can complete their contracts directly to the resort developer and get their membership documents safely.
From time to time on request of the resorts and exchange companies we contact the members who for different reasons have lost their membership and we offer the special conditions for the reinstatement or even a new timeshare as a specially discounted deal.
A number of times we have contacted the timeshare clubs members to explain them the importance of participating in the annual voting for making important decisions that will affect their future membership.