Help Line International was always working very close with Authorities, Investigations and State Customers Protection Departments to look after the clients victims of fraud, and for these activity and attitude we had the respect of the state

The first three years we were experiencing the numerous checks and constant control because we were meeting the clients of the marketing companies which disappeared, ran away, got bankrupt, etc. the Police was really willing to connect us to these companies since they could not find anybody to make responsible. It was really tuff time.

But at the end of the day they realized what we are doing step by step started trusting us. We became to the authorities the source of information what is timeshare, how the system works. We were educating the authorities and economic crime police that the resorts really exist, introduced to them people who been on timeshare holiday, explained to them the specifics of timeshare legislation, the protection of the owners, etc.

The State Customers Protection Department was recommending us to timeshare buyers who had disputes with the resorts or marketing companies, since we had lawyers who knew the specifics of timeshare. At the same time our policy was always to find a compromise and avoid confrontation. We would keep the client, send him on fly-buy, offer him alternative membership, etc.

A few times we even informed the authorities of some fraud resale schemes. But the police would not act unless they have people who lost the money. But by the time the victims come to police the crooks would be gone. Then we started warning the clients. This turned to be very dangerous thing to do. After a few serious threats and even attacks we became very courteous. But we still proceed with saving the clients and their money from crooks.