On February 4, 2024, RCI celebrated its 50th anniversary. We join in congratulating our valuable partner.

The story of RCI's successful journey can be read HERE

We would like to share the history of relations and successful cooperation between RCI and our company Help Line International.

When RCI opened its office in Moscow, Russia in 1996, they encountered confused timeshare buyers who were demanding refunds for their timeshare purchases from RCI, thinking that they had purchased from RCI and not from the marketing companies.

We were the only timeshare experts to come to rescue RCI from these wrong accusations.

In 1996 we worked very hard with RCI and gave our valuable assistance to the newly opened Moscow office of RCI.

We have been working together with RCI eversince.

We took over the hard task of explaining to the timeshare buyers or owners that the exchange company had nothing to do with their money at the stage of purchasing timeshare, since it receives an application for registration in the exchange system and a very small fee at the very last stage, when new club membership is already registered and the ownership certificate is issued to the new member.

We were explaining the confused timeshare buyers the procedure of purchasing timeshare, but also we offered to help them track their money and get them the ownership documents directly from the Resort Developer if the marketing company disappeared. For this purpose, we developed special programs where the costs of obtaining documents for members after their financial losses were minimal and affordable.

We negotiated special terms with RCI for timeshare buyers who were harmed by the lack of legislation and lost some or even all of their money buying a timeshare from indecent marketing companies.

Together with RCI, we worked together to restore the good name of timeshare in Eastern Europe.

Thus, in 1997–1999. We have registered more than 200 members with RCI under special conditions. Many of them take holidays with RCI and travel round the world even today. In total we have registered over 600 new members with RCI, most of whom would not have become members without our help as they lost money on the purchase deal as it has not been completed.

Another important service we have provided to RCI was the travel arrangements such as flights, tourist visas and insurances which RCI could not offer their Russian and Ukrainian members as they did not have at that time the local travel licenses.

Timeshare exchanges without flights, tourist visas and insurances did not have any value to the members as other tourist agencies would refuse providing them to the RCI members.

Our unique Travel Club was fully travel licensed and had very good deals with the charter airline companies, were subscribed to the services of many Consulates to provide visas and had contracts with Insurance companies to act as their agents to holiday makers.

We happily provided the above services to RCI members as well till they were able to set up their own travel club in Moscow.

If we did not provide the travel service to the RCI members in these early years of timeshare in Russia I am afraid that hundreds of families would have given up their membership.

RCI has given us the status of their official “Help Line” and recommended us to its members if they had questions about timeshares not related to RCI:

- disagreements with the Club Management Company,

- issues related to maintenance invoices,

- reinstatement of club membership,

- transfer of timeshare ownership to another family member or a buyer,

- legal advice and consultancies on any timeshare related issues.

One of the most successful projects was “We want you to get back.” The aim of the project was to help the members who are willing to use RCI exchange system but they lost their membership for nonpayment of maintenance fees and the resorts refuse to reinstate them.

Together with RCI and the leading European timeshare Developers we have put together a special deal for those clients in order to provide them with the new very good ownership at a special price and thus become again an active RCI members.

RCI has contacted such lapsed members by mail and provided them with our contacts and we took over all the sales and admin.

Another direction of collaboration with RCI was always looking after the upset clients who mostly for the reason that they were misled or mis-sold in the first place had difficulties of taking the timeshare holidays. We would take their request and assist them with all the holiday arrangements including the communication with their resort and arrangement of exchanges and extra weeks and thus teaching them how to use the product.

We stay the close partners with RCI even now. We help Russian timeshare owners who are RCI members pay for their membership, exchanges, and extra weeks to continue enjoying their RCI travel.

We wish the next 50 successful years to our valued partners and excellent colleagues!